Customer Service Buying Styles

5 Hour Workshop

As a small business often you don’t have access to huge marketing budgets so the best way of promotion is through word of mouth. We should never underestimate just how powerful the effect word of mouth can have on your business. These effects can be both positive and negative, it is all determined by the service experience that your customers have received when interacting with your business.

Did you know that statistics have shown that people are prepared to spend 10% more for the same product if the service is good.... or that people will share with between 9 – 12 people a good shopping experience? On the other hand they will share with 20 or more people a bad experience. So you really need to get it right every time.

The Bizness Babes Buying Styles workshop will teach you the skill required to ensure your business has long term sustainability through continual customer growth and repeat business.

This workshop will step you through the art of adapting your service to be an individual experience for every customer, the workshop will be delivered in the unique Bizness Babes style:

• With enthusiasm
• Expert facilitators
• Relaxed but professional environment
• Passing on practical skills that can be applied to your business

What is covered in the Workshop:

• Understanding what customer service is and why is it important to your business
• Exploring the 4 different Customer Buying Styles, learn the ability to identify the characteristics of each style
• The opportunity to identify your own personal Style and what that means to the service you provide.
• Introduce the concept of Style Stepping in order to build rapport with Customers and in turn provide excellent service
• Understand how buying styles are important to all types of businesses and ways to implement into the different types of Businesses: online, service and product.
• The ability to be able to create a customer profile that will assist participants in implementing the style stepping concept into their service strategy.

Tuesday the 21st of August 2012  Time: 10am – 3 pm
Location: Market offices, Cnr Jacksons andWellington Rd Mulgrave Vic 3170
Investment for your Business: $150.00
If you require any further information please contact Emma Goodwin, Workshop Facilitator on 0409 987 993.